Return Policy

Last Updated: June 2026

Thank you for selecting Luldhavina to elevate your living spaces. Ensuring you are delighted with our premium textile collections is our utmost objective. Should you encounter any unexpected complications with your delivery, we kindly request that you reach out to our client concierge team at support@luldhavina.com. To guarantee a swift resolution, always provide your unique Order Reference (e.g., LUL-1218) alongside the email address used during checkout.

Please review our comprehensive resolution guidelines below.

1. Standard Purchase Conditions

Please be advised that every transaction completed on our digital storefront is considered strictly final. Luldhavina does not accommodate elective returns or style exchanges for buyer's remorse. The sole exemptions granted under this policy are explicitly limited to merchandise that arrives with a confirmed manufacturing flaw or instances where an incorrect item was dispatched by our warehouse.

2. Quality Assurance & Defect Claims

We take immense pride in the craftsmanship of our Home Aesthetic Accent Pillows, Soft and Warm Blankets, and Plush Step Area Rugs. If your purchase arrives structurally compromised, flawed, or inaccurate, we are fully committed to making it right.

  • Inspection Window: You are required to examine your parcel immediately upon receipt. Any anomalies must be reported to our support desk within 7 days of the confirmed delivery date.

  • Claim Submission: To initiate a formal review, please forward an email to support@luldhavina.com containing:

    • Your precise Order Number and the email associated with the transaction.
    • A comprehensive written summary of the perceived defect or error.
    • High-resolution photographs or video footage clearly demonstrating the transit damage, flaw, or incorrect product.

Our quality control specialists will meticulously assess your submission on an individual basis. Authorized remedies may consist of a complimentary product replacement, a partial financial reimbursement, or a complete refund.

3. Refund Processing

Should a partial or complete refund be designated as the authorized resolution for your claim, the approved funds will be automatically routed back to the initial payment mechanism utilized during checkout. Please anticipate a standard processing timeframe of 7 to 12 business days for the transaction to reflect on your financial statement. Keep in mind that the ultimate clearing speed is exclusively dictated by your banking institution or credit card provider.

4. Policy on Exchanges

As stipulated in our general purchase conditions, we do not facilitate voluntary item exchanges. Product replacements are strictly reserved for goods that arrive damaged or defective, entirely contingent upon the successful approval of a formal claim by our staff.

5. Unapproved Return Shipments

Under no circumstances should you dispatch merchandise back to our facilities without explicit, prior written authorization from our support department. A formal claim must be initiated and approved before any physical return is attempted.

Any parcels routed back to Luldhavina without prior notification and an official return authorization will be categorically rejected. We assume no financial liability, nor will we issue refunds or replacements, for unsanctioned returns.

Luldhavina Corporate Contact Information

If you require further clarification regarding these stipulations, our dedicated team is at your disposal. Contacting our support desk directly is the most efficient pathway to resolving any order-related concerns.

  • Brand Name: Luldhavina
  • Client Support Email: support@luldhavina.com
  • Customer Service Hotline: +1 (213) 928-5205
  • Corporate Entity: HONG KONG YANGYUE LIMITED
  • Company Address: Rm A8, Unit A, 5/F, Tak Wing Industrial Building, 3 Tsun Wen Road, Tuen Mun, Hong Kong